The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees

Özge Adan Gok, Yılmaz Akgunduz, Ceylan Alkan
1.432 705


The intention of employees to leave their work negatively affects the service process in hotel enterprises. Therefore various managerial practices are being implemented to increase employees’ intention to voluntary continue their work in the enterprises. In this study, the effect of the perceived organizational support as a managerial practice and the work stress which is caused by the nature of the work on the intention of the employees to leave their work is examined. The universe of this research are employees who actively work in a 5 star hotel in July 2016, which are located in Izmir. 274 valid surveys were collected by the researchers. Multiple regression analysis was used to test the hypotheses which were developed based on the Social Change Theory.The analyses indicated that job stress and organizational support perceptions are related to the employees’ intention to leave work. Moreover, it is determined that job stress increases the employees’ voluntary intention to leave the work even though perceived organizational support reduces the intention to leave the work. Lastly, theoretical and managerial implications are discussed.

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